HARRY'S UK logo
HARRY'S UK logo

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Top FAQs

I'm having difficulty with the site

We are currently in the process of updating our website, which has led to some issues affecting user experience. We apologize for any inconvenience caused during this update! Your patience and support are greatly appreciated as we strive to improve a

How to Activate your Account

We’ve made some upgrades to our site to improve our customers' experience. At Harry’s, we take customer privacy and security seriously. As part of our commitment to protecting your information, we require customers to reset their password every now a

Why am I unable to modify my Subscription?

We’re working on some updates to improve your experience on our site! During this time, access will be limited:February 11th – You’ll be able to browse the site, but not place orders.February 12th – You can place one-time orders, but Subscription mod

Why am I unable to update my account?

Our site is currently undergoing maintenance, so no changes can be made to your account at this time. Everything will be back up and running as normal on February 14th, so please check back then, and you should be able to make your updates. We apolog

Why am I unable to add a Mystery Item to my cart/Subscription?

Our site is currently limited during maintenance, and unfortunately, our Mystery Item is not available at this time. We’re working hard on these updates to create a better experience and hope to have the Mystery Item back on our site very soon!In the

Why am I unable to engrave an item?

Thanks for reaching out about this! Unfortunately, the option to engrave is unavailable as we work on some website updates. While we don’t have an exact timeline for its return, we’re always looking for ways to improve the experience and hope to be a

Why does the Trial Set pricing look incorrect?

Thanks for reaching out about this. I’m sorry for any confusion here. As long as you’ve met the terms of the trial offer, the discount will automatically update during the checkout process.The Set will include, a handle, a blade, 2oz can of Shave Gel

How do I cancel my Subscription?

You can cancel your Subscription straight from your Harry's Profile. Make sure you're signed in, then just go to the Your Subscription tab. From here, scroll down and you will see a section titled Want to take a break? Click on this, and you will be

How do I modify my Subscription?

You can modify your Subscription straight from your Harry's Profile. Make sure you're signed in, then from there you can add or remove products and change your next shipment date. To change how regularly you get your Subscription deliveries, click Ed

Can I use Harry's to shave my head?

Our blades are designed for your face, and not recommended for head shaving.

What is Harry's Rewards?

Harry’s Rewards is our new offering, exclusive to Harry’s customers. You’ll be able to discover our favourite partner brands, and bag yourself lots of great offers and discounts. To get started, simply head to Account and click Get Started below the

Can't login or forgot password?

Head to the Sign In page and click Forgot Password? Enter your email address and click SUBMIT EMAIL and we'll send a password reset email to your inbox. Make sure to check your spam folder if it hasn't arrived in a few minutes. If you're still having

Why isn't my payment accepted?

Make sure that you've entered your billing postcode along with your payment information. The shipping and billing postcodes you have entered should have a space between the two parts (e.g. WC2N 4AZ) and no additional spaces before or after. If you ha

Where do you deliver to?

We deliver to the UK, including the Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands. We can also ship to BFPO address and PO Boxes. Any orders for next day delivery need to be placed before 4pm.

Do you offer next day delivery?

Yes, we do for an extra £5.95. Our cut off time for next day delivery is 4pm Monday to Thursday. If you select next day delivery before 4pm Monday to Thursday it will be processed, dispatched and with you the next working day. Orders placed after 4pm